Life Designer Pvt Ltd ("OJO", "we", "us", or "our") operates the OJO platform at payments.ojo.io, an AI-native business operating system that unifies Sales, Projects, HR, and Finance for small and medium businesses. This Privacy Policy describes how we collect, use, protect, and share your personal information when you use our platform, website, and services.
By accessing or using OJO, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our services.
1. Information We Collect
a. Information You Provide Directly
- Account information: Name, email address, phone number, company name, job title, and password when you register for an account.
- Business data: Client records, project details, employee information, invoices, financial data, and other operational data you enter into OJO modules (Sales, Projects, HR, Finance).
- Communications: Messages, support requests, feedback, and any content you send to us or through the platform.
- Payment information: Billing address and payment method details. Payment processing is handled by third-party processors; we do not store full card numbers.
b. Information Collected Automatically
- Usage data: Pages viewed, features used, clicks, time spent, and interaction patterns within the platform.
- Device information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log data: IP address, access timestamps, referral URLs, and error logs.
- Cookies and similar technologies: As described in the Cookies section below.
c. Information from Third Parties
- OAuth / SSO providers: If you sign in via Google or other identity providers, we receive your name, email, and profile picture as authorized by you.
- Integrations: Data synced from third-party tools you connect to OJO (e.g., email, calendar, accounting software).
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the OJO platform, including all modules (Sales & CRM, Smart Projects, HR & People, Finance & Accounts).
- Power AI features: Our AI engine ("OJO Brain") processes your business data to generate insights, recommendations, risk alerts, lead scoring, and automated workflows. AI processing occurs on your workspace data only. Your data is never used to train models for other customers.
- Communicate with you: Send service notifications, security alerts, billing updates, and respond to support requests.
- Improve our services: Analyze usage patterns (in aggregate) to improve features, fix bugs, and enhance performance.
- Ensure security: Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations: Meet applicable laws, regulations, and legal processes.
We do not:
- Sell your personal data or business data to third parties.
- Use your data for advertising, retargeting, or interest-based ad targeting.
- Use your data to determine credit-worthiness or for lending decisions.
- Share your data with data brokers, information resellers, or surveillance entities.
- Use your business data to train AI models that benefit other customers.
3. Information Sharing & Disclosure
We share your information only in the following circumstances:
- Service providers: Trusted third-party vendors who help us operate the platform (hosting, payment processing, email delivery, analytics). These providers are contractually bound to protect your data and use it only for the services they provide to us.
- With your consent: When you explicitly authorize sharing, such as connecting third-party integrations.
- Legal requirements: When required by law, subpoena, court order, or governmental regulation.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is subject to a different privacy policy.
- Safety and security: To protect the rights, property, or safety of OJO, our users, or the public.
4. Data Retention & Deletion
- Active accounts: We retain your data for as long as your account is active and as needed to provide our services.
- After account deletion: When you delete your account, we remove your personal data and business data within 30 days. Some data may be retained in encrypted backups for up to 90 days before permanent deletion.
- Legal retention: Certain data may be retained longer if required by law (e.g., financial records for tax compliance, typically 7 years under Indian tax law).
- Aggregated data: Anonymous, aggregated data that cannot identify you may be retained indefinitely for analytics and product improvement.
You can request deletion of your data at any time by contacting us at contact@ojo.io or through the account settings in the platform.
5. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS 1.2+.
- Encryption at rest: All stored data, including business data and backups, is encrypted using AES-256 encryption.
- Access controls: Role-based access controls, multi-factor authentication, and principle of least privilege for all system access.
- Infrastructure: Our platform is hosted on SOC 2 compliant cloud infrastructure with regular security audits.
- Monitoring: Continuous monitoring for unauthorized access, anomalies, and security threats.
- Employee practices: All employees and contractors with access to user data are bound by confidentiality agreements and undergo security training.
While we implement robust safeguards, no method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it to contact@ojo.io.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request a machine-readable export of your data.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Objection: Object to processing of your data for specific purposes.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at contact@ojo.io. We will respond within 30 days.
7. Cookies & Tracking
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for the platform to function (authentication, session management, security). These cannot be disabled.
- Analytics cookies: Help us understand how users interact with the platform so we can improve the experience. These are anonymized.
- Preference cookies: Remember your settings such as theme preference and language.
We do not use advertising cookies, retargeting pixels, or third-party tracking for ad purposes. You can manage cookie preferences through your browser settings.
8. Third-Party Services
Our platform may integrate with or contain links to third-party services. These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you connect to OJO.
Our current third-party service providers include infrastructure hosting, payment processing, email delivery, and error monitoring services. A list of sub-processors is available upon request.
9. Children's Privacy
OJO is a business platform designed for professional use. We do not knowingly collect personal information from children under 18 years of age. If we learn that we have collected data from a child, we will delete it immediately. If you believe a child has provided us with personal information, please contact us at contact@ojo.io.
10. International Data Transfers
OJO is based in India. If you access our services from outside India, your data may be transferred to and processed in India. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this section.
- Notify you via email or an in-product notification.
- Where required by law, obtain your consent before applying changes to how we handle your data.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: contact@ojo.io
- Phone: +91 88255 62185
- Address: 137, 7th Cross, 13th Main, HSR Layout, Sector 5, Bangalore, Karnataka, India - 560102